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Q: How do we carry out an order?
A: 1. You choose the items that you like.
2. We quote you our best prices.
3. We issue Proforma Invoice to you to confirm the order when both parties agree on 
the prices and terms.
4. You transfer 50% deposit by T/T to our company account or Western union. 
5. We start production immediately after we get the deposit.
6. We take photos and e-mail to you for your confirmation when the orders get finished
7. You transfer the 50% balance payment after you confirm the products are ok.
8. We ship the products right away after we receive the balance payment.
9. After shipment, we send the required shipping documents for your customs 
clearance purpose.
10. You pick up the cargo from the shipping company.
Q: Do you have any warranty for your products? 
A: Yes, we provide warranty for all our products for a period of six months from the date 
of you receive our products. The warranty covers all defects encountered in normal 
use of the product and does not apply in the following cases: 
a) Loss or damage to the product is due to abuse, mishandling, alteration, accident;
b) Normal wear and tear that always occurs during appropriate product use. 
Q: Do you have any certificates or approval?
A: Yes, our PVC tarpaulin(vinyl) material accord with the EN71 standard and passed 
Intertek Test; our TPU material passed SGS test; our air blowers passed CE or UL 
Q: What’s you price terms?
A: We can do EX work, FOB Guangzhou China, CIF and C&F. It depends on 
customer’s requirement.
Q: I want to know the shipping cost and transporting time?
A: Before we can check the shipping cost and transporting time for you, please let us
know below 3 points:
a)The items and quantity that you want. 
b) The shipping method(by sea, by air or by express) that you want.
c) The specific ship to sea port name, airport name and address.
Q: Do you provide OEM service?
A: Yes, we do provide OEM service, you just send us your design or pictures, we will
quote you our best price. 
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